AGENDA
SUNDAY, OCTOBER 18
| POOL DECK | |
| 6:00pm – 7:00pm | Welcome Reception and Conference Registration |
MONDAY, OCTOBER 19
| RINGLING BALLROOM | |
| 2:00pm – 2:15pm | Jude Thompson, CEO, DDKY Welcome, CF@LBK Overview |
| 2:15pm – 3:00pm | Chris Tebben, CEO Checkers & Rally’s Marketing Insights – Customer Acquisition & Retention – How AI has Impacted Marketing Strategies |
| 3:00pm – 3:20pm | Mark Gallo & Kristin Spalding, NTT Data Driving Efficiency without Sacrificing Customer Experience |
| 3:20pm – 3:40pm | Karim Bennis, COO, DDNJ Call Center Modernization |
| 3:40pm – 3:45pm | Jude Thompson, CEO, DDKY Closing Remarks and Adjourn |
| MAIN RESORT LOBBY | |
| 5:00pm | Dolphin Motorcoach |
TUESDAY, OCTOBER 20
| RINGLING BALLROOM | |
| 8:00am – 8:50am | Breakfast |
| 8:50am – 8:55am | Brian Hart, CRO, DDKY Welcome |
| 8:55am – 9:10am | Jennifer Elliott, CMO, DDPA Delta Wellness Update |
| 9:10am | Pat Trinsey, CMO, Reliance Matrix Delta Wellness – Selling L&D Business |
| 9:30am | Nicole Galles, Marketing Director, DDIA Cory Bauer, DDIA The Growth Multiplier – How aligned marketing, broker engagement, and incentive strategies drive multi-product growth across audiences and product lines |
| 9:50am | Kyle Humphrey, CRO, DDWI Diversification / DSO Acquisition |
| 10:10am | Break |
| 10:30am | Carl Rashid, VP, Government Programs and External Affairs, DDMI Medicaid Collaborative |
| 10:50am | Steve Fleischer, VP, Fluent Dental Network Trends & Network Value Index |
| 11:10am | Chris Pyle, VP Marketing & Government Relations, DDVA Employee Navigator Integration |
| 11:30pm | Lunch |
| 1:00pm | Jim Barrone, Chief Sales & Marketing Officer, DDMO Cipriano Mascote, Chief Actuary, DDMO Midas |
| 1:20pm | Mike Ortega, CEO Petzey |
| 2:00pm | Armitage Advisors Topic – TBD |
| 2:30pm | Jude Thompson, CEO, DDKY Closing Remarks |
| SPIKE ‘N TEES | |
| 6:00pm – 7:00pm | Cocktail Reception |
| 7:00pm – 9:00 p.m. | Dinner |
| 7:00pm – 10:00pm | Glow Vibe Golf – 9-hole putting course on green – Glow Vibe Pickle Range Interactive Challenge |
WEDNESDAY, OCTOBER 21
| RINGLING BALLROOM | |
| 9:00am – 9:50am | Breakfast |
| 9:50am | Jude Thompson, CEO, DDKY Welcome |
| 10:10am | Robin Glasco & Nordia Edwards, Spencer Stuart Building a Successful Talent Bench |
| 10:30am | Rob Kleiner, Director, External Operations, NEDD Malcolm Baldridge National Quality Award and Guarantee of Service Excellence |
| 10:50am | Apurva Varma, President, Encara Individual LTV |
| 11:10am | Break |
| 11:30am | Presenter – TBD Topic – TBD |
| 11:50am | Jude Thompson, CEO, DDKY Closing Remarks |